ONE DAY RETAIL MASTER CLASS PROGRAM

Sales Training for the Retail Market Engage your staff to experience an interactive one day retail training program to grow the sales in your business. This customised training program will provide your business with a professional Sales Tool Kit to give you the resources to grow and develop each staff member with more profitable sales results. This program will teach your retail staff the skills on how to sell to the general public and small business owners who enters into your store. Your staff will be focused on engaging the customer and leading them into a direction to close the sale with the products and services you offer.

In this program your staff will learn how to win the customers approval and increase opportunities to close the sale.

How to approach a customer in a friendly and engaging mannerHow to open up a conversation with a customer  How to identify customer personal or business needs by asking open ended questions   How to match and educate customers on your products and services offered How to demonstrate your products How to sell the features and benefits of these products and services  How to cross sell or up sell other products and services offered  How to read the client through verbal and non-verbal buying signals How to overcome objections How to trial close the customer through soft, hard and alternative closing techniques  How to ask for the order and close the sale  How to promote the value to the customer to come back to your store

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